待处理订单

在“管理订单”页面中，处于“待处理”状态的订单可能表示买家的付款方式或便利店付款方式存在问题。在某些情况下，我们的付款和订单详情验证流程可能会将订单处理时间延长至 21 天。

为什么订单会处于“待处理”状态？

以下是订单处于【待处理】状态的几种最常见的原因：

• 亚马逊无法获得买家信用卡的授权。

• 买家选择了便利店付款，但尚未完成付款。

• 在亚马逊物流订单中，买家已具备免费配送资格，正在等待订单中的商品全部拣货完毕。

• 在亚马逊物流订单中，如果订单包含多件商品，但其中某件商品缺货，那么即使亚马逊选择拆分订单，先发送有存货的亚马逊物流商品，订单也仍将显示为【待处理】状态。

对于处于“待处理”状态的订单，我该怎么办？

即使买家直接联系您要求发货，也不要配送处于【待处理】状态的订单。如果买家在订单处于【待处理】状态时与您联系（例如，要取消待处理的订单），请让买家联系亚马逊配送的所有待处理订单均可在【查看亚马逊物流订单】选项卡中找到。待处理订单不会出现在订单报告或未配送订单报告中。但是，您的库存将会更新，以反映该订单带来的变化。有关更多信息，请参阅管理订单。

亚马逊官网原文详情：   

Pending Orders

On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

• Amazon has been unable to obtain authorization for the buyer's credit card.

• The buyer selected convenience store payment but hasn't completed the payment.

• For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.

• For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to split the order and send the in-stock FBA Unit(s), the order will still show Pending status.

What should I do with a Pending status order?

Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.

Notes for seller-fulfilled orders in pending status:

• You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped.

• Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

To initiate communication, see Contact a buyer.

How to identify a Pending status order

To identify orders with a Pending status, go to the Manage Orders page in Seller Central and click on the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders doesn't appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order. For more information, see Manage your orders.

文章来源：亚马逊官方网站

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

待处理订单需要及时处理,首先检查订单详情,如有问题需要与买家沟通确认;其次准备好商品,发货上门服务或快递给买家;最后在系统中对订单进行发货或完结操作。

如果发现订单中的商品实际库存不足,需要尽快与买家沟通,道歉说明情况,提供其他替代商品或者退款给买家选择。不能长期拖延未处理。

对于需要快递配送的订单,邮费一般需卖家承担。但可以在商品页面说明若干限额内的邮费由卖家承担,超出部分由买家自行支付。发货时需向买家收取工本费。

如果买家需要退货,首先要检查退货理由是否合理,然后协助买家处理后续退货流程,收货后检测商品状况,最后对买家进行退款操作。整个过程要给予买家友好服务。