Clientrika | CX Economics & Experience Transformation

Peru · 10 Employees
CLIENTRIKA® is a boutique Customer Experience consulting firm, specialized in CX Economics, CX Strategy, Customer Retention Strategy (Churn) and Experience Transformation (Executive Change Management). We define CX as a business discipline, and therefore it must be managed from a cross-functional perspective and measuring the impact of experience improvements on the business' bottom line. We strongly believe in results based on building organizational capabilities, generating a customer-centric culture and an CX Economics vision. We have developed proprietary frameworks: Return On Wow® (Customer Experience), Qarré® (Customer Retention), Imfinit® (Executive CX Change Management); and a proprietary CX Economics methodology: Xquema® (eXperience's QUality Economics MAnagement), all aligned to CXPA best practices. We have experience in different sectors, both in B2C and B2B, and at an international level. In addition, we can work on projects in English, Spanish, French (and soon Portuguese). Through our training, coaching, and training unit, XQUEMA® AKADEMY, we provide courses, programs, and workshops on different topics of Customer Experience, Customer Management and Finance for Marketing/CX. We are the first training and mentoring company accredited as RTP in Latin America, and we offer courses in Spanish. We are an Experience Enhancer, and we are always looking for the exponential factor! #GoingBeyondConnections

概述

国家 Peru
成立时间
总部 Lima, PE
电话号码
网站
LinkedIn http://www.linkedin.com/company/clientrika
Twitter
Facebook
员工数 10
行业 management consulting,
简介 CLIENTRIKA® is a boutique Customer Experience consulting firm, specialized in CX Economics, CX Strategy, Customer Retention Strategy (Churn) and Experience Transformation (Executive Change Management). We define CX as a business discipline, and therefore it must be managed from a cross-functional perspective and measuring the impact of experience improvements on the business' bottom line. We strongly believe in results based on building organizational capabilities, generating a customer-centric culture and an CX Economics vision. We have developed proprietary frameworks: Return On Wow® (Customer Experience), Qarré® (Customer Retention), Imfinit® (Executive CX Change Management); and a proprietary CX Economics methodology: Xquema® (eXperience's QUality Economics MAnagement), all aligned to CXPA best practices. We have experience in different sectors, both in B2C and B2B, and at an international level. In addition, we can work on projects in English, Spanish, French (and soon Portuguese). Through our training, coaching, and training unit, XQUEMA® AKADEMY, we provide courses, programs, and workshops on different topics of Customer Experience, Customer Management and Finance for Marketing/CX. We are the first training and mentoring company accredited as RTP in Latin America, and we offer courses in Spanish. We are an Experience Enhancer, and we are always looking for the exponential factor! #GoingBeyondConnections

技术

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常见问题

Clientrika | CX Economics & Experience Transformation 在哪里?

Clientrika | CX Economics & Experience Transformation 的总部位于 Lima, PE

Clientrika | CX Economics & Experience Transformation 的电话号码是多少?

Clientrika | CX Economics & Experience Transformation 的电话号码是

Clientrika | CX Economics & Experience Transformation 的官方网站是什么?

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Clientrika | CX Economics & Experience Transformation 的业务有哪些?

experience transformation,customer centricity,estrategia cx,cx economics,return on wow,retencion de clientes,marketing accountability,cx roi,modelo integral de cx,customer experience,finanzas para cx,churn,formacion y capacitacion de cx,customer value management

Clientrika | CX Economics & Experience Transformation 的年收入是多少?

Clientrika | CX Economics & Experience Transformation 的收入是 0美元

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Clientrika | CX Economics & Experience Transformation 有 10 名员工

Clientrika | CX Economics & Experience Transformation 属于哪个行业?

Clientrika | CX Economics & Experience Transformation 从事以下行业: management consulting

Clientrika | CX Economics & Experience Transformation 使用什么技术?

Clientrika | CX Economics & Experience Transformation 使用的一些流行技术包括: Apache,Gmail,Google Apps,Google Font API,Mobile Friendly,WordPress.org

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Clientrika | CX Economics & Experience Transformation 联系信息: 电话号码:, 网站:, 邮箱:ema***@***.com

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Clientrika | CX Economics & Experience Transformation 领英:http://www.linkedin.com/company/clientrika,fackbook:,twitte:

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Sandra Bracamonte

Director, Maketing & Communications

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