Alfonso Casado

GSS (Global Sales Solutions)

GSS is part of Covisian Group. We are an international group of more than 23.000 collaborators, offering advanced customer management services and cutting-edge technologies. We work in over 37 locations across six countries, serving over 150 clients globally. Covisian has a broad global commercial presence through its operational headquarters located in 7 different countries, providing services in different European languages (Italian, Spanish, English, French, etc.) and other languages such as Japanese. We cover a full line of Customer Management Services across the whole customer experience from customer & social care, commercial development & sales, churn prevention & complaint management, credit management and litigations, BO, customer experience analytics, help desk & digital tutoring, to digital acquisition. At Covisian Group we believe in a different way of being a BPO partner, where technology can improve human interactions instead of replacing them.