Felicia Taleux

PRESENCE

We are a renowned Customer eXperience (CX) specialist, helping you measure, analyse and manage the quality of customer experience throughout your physical and digital network. Our 50 years of expertise, providing innovative solutions for a 360 °evaluation of your CX ecosystem ensure you make a difference. We are proud to be partnering with some of the most dynamic French and international companies on the market. We work actively with them to enhance customer experience throughout their organisations. Our know-how and multi-sector expertise (automotive, retail, finance, luxury, health, beauty, fashion, food, mobility...) enable us to provide the best solutions for rapid and sustainable success. Bearing in mind the uniqueness of your brand and the uniqueness of your customer experience, our specialists work alongside you to build the best system, finely mixing the appropriate methodologies: audit, mystery shopping, customer opinions, NPS customer satisfaction, team survey. KPIs and reports we deliver, bring you a neutral and impartial view of your network's services and the performance of your teams. We also study your main competitors, to benchmark best practices in your sector or identify areas of differentiation that will make your brand experience absolutely unique. The intuitive online reporting we provide, offers your managers the opportunity to build their action plans and drive your teams towards Excellence. This ad hoc, innovative and reliable system is a unique tool to guide, motivate and create emulation. Combining quantifiable indicators with in-depth analysis and recommendations, PRESENCE helps you to identify your strengths and your opportunities of improvement in order to make you stand out.