Fiona Mulchrone

Vertex Data Science

Vertex is a leader in BPO and Customer Management Outsourcing, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. Deep practitioners It is our peoples' skills, combined with industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients' brand and customer experience, we work to develop and deliver effective customer programs to optimise performance. Leveraging enhanced metrics, we develop effective programs to optimize performance and deliver a great experience for your customers. Electricity of new ideas Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues. Same side of the table partnerships Our culture focuses on teaming to build effective solutions with quantifiable business benefit. We are innovative and adhere to a "same-side of the table" philosophy. Working with you, we can help you transform your business operations, making them more efficient and effective.