Julie Mills

Support to Win

We provide the professional and support services for resellers and operators to succeed in the telephony and UC market. We offer a complete range of services – from project management and deployment to complex migrations and in-life customer care – white-labelled to your brand and bespoke to your needs. We do whatever it takes to remove your operations headache and optimise your customers' experience. "Support" doesn't do justice to the value we create. We light a path through the technical obstacles of your business strategy. We free you to accelerate your revenues, without worrying about keeping customers happy. Perhaps you don't employ the internal skills, have the time or want the risk. Maybe operational distractions are in danger of diluting your core business competencies. You'll love how we slot into your teams and processes; how we know your market already, take care to learn your business backwards and don't need schooling on how the channel works. Our services generate lasting value throughout the customer lifecycle: DESIGN: defining a purpose-built solution to your business opportunity DISCOVER: unlocking data insights in minutes with no need to ask the client or maintainer DEPLOY: removing the risks of onboarding customers to a new telephony/UC service MIGRATE: enabling strategic shifts in platform and network IN-LIFE: outsourced customer care management under your own brand ACADEMY: creating a lasting legacy of support skills and knowledge to exploit All our services are technology agnostic – our objective is to serve the market. We've stayed ahead of UCaaS evolution, getting in early to embed know-how and proven skills in MS Teams and direct routing as the first implementations came on stream. Our comprehensive knowledge base encompasses a wide range of platforms and cover everything from provisioning last-mile links to scripting code. There are too many technologies to list here and we're adding new skills all the time!