Ken Lasko

Nectar Services Corp.

Nectar collects, correlates and presents your organization's most important customer, agent and user experience data to give you the actionable insights and information you need to: * Maximize the quality of your users' voice and video experiences, no matter where they are located, by monitoring their network, Internet Service Provider (ISP), SIP sessions, voice/video and web application response. * Mitigate risk and change management issues when moving your contact center call flows from on-prem to cloud, or from one platform to another, quickly and confidently with functional, regression and load testing. * Correlate voice and video performance from complex hybrid, multi-vendor scenarios within a single pane of glass to support your users across all the UC and CC platforms that you depend on. Nectar provides ear-to-ear (down to the headset) experience monitoring on today's collaboration and contact center platforms by offering best-in-class analytics, monitoring, troubleshooting and testing tools, purpose built for voice, video & real-time communications. #UCaaS #CCaaS #contactcenter #collaboration #cx #customerexperience #agentexperience #ux #userexperience