Margaret Mbugua

Family Bank Ltd

Family Bank is a fully-fledged commercial bank since May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is a member of the Kenya Deposit Insurance Corporation. The Bank is growing with over 1.7 million customers and a network of 93 branches countrywide. It was the first Bank in Kenya to introduce paperless banking through smart card technology. In 2015 the Bank reported its best ever earnings – nearly Ksh3 Billion propelled by appetite for lending to SMEs, deposit growth and contributions by new business lines. The Bank has numerous awards including the Fastest Growing Bank based on Financials in 2015, 1st Runner-up in the Think Business Magazine Awards in 2013 & 2014 and the Best Farmers Bank in Kiambu and Laikipia counties. VISA International awarded the Bank for having the ‘Best VISA Marketing/VISA Brand Awareness" Campaign with the catchy tagline – "The way to pay everyday". The bank is pursuing a growth strategy modeled on an universal banking model promise – to provide to virtually all customer segments including retail & consumer products, SME, agribusiness, corporate banking, trade finance and insurance products. Its county banking road map is also geared to optimizing the devolved governance structure for business growth as it eyes the top tier status.