Penny Webb-Smart

Service NSW

Service NSW is a NSW Government agency. It joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies. At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences either: -online -over the phone, or -face-to-face through one of our 107 Service NSW Centres across the state, 77 of which are in regional NSW. We continually measure our performance and use customer feedback to improve the customer experience across the different channels. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines