退货等其他情况邮件模板

1.发货后跟踪客户

Dear Carol

Thanks for choosing our shop, we have dispatched your order as soon as purchased, here is the order id number:******.

You can track it on www.17track.net .once transfer information update, we will also inform you,hope you can receive it in time. if you have any problems about our service, welcome to contact us, we promise 100% customer satisfactory thanks for positive rating, regards

2.客户因订购的商品大小不合适导致退货

Dear （buyer'name）

Thank you so much for your great support on us.

I am sorry for the inconvenience that the product didnt fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply. Best Regards

3.卖家发错地址

Dear Carol

Thank you so much for your great support on us. What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will
make you the full refund.

Waiting for your reply and hope your kind understanding. Best Regards

4.卖家发货到达时间

Dear Carol

Thank you so much for your great support onus.

Usually it takes about 7-15days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest. Best Regards

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

客户退货时如果原因不明确,可以尝试与客户进行沟通,询问具体原因,协助客户描述问题细节,寻找问题根源,为后续处理打好基础。如果无法取得明确理由,也可以告诉客户按标准流程处理退货事宜。

如果客户需要补货,可以在退货邮件中说明补货相关事宜,例如寄送地址、联系方式等,并询问是否需要额外处理货款事宜。如果需退还部分货款,可以提供付款账户信息或退款方式,并告知处理时间。

如果只退部分商品,可以明确列出需要退货的商品名称、型号、数量等信息。同时说明保留的商品是否需要调整订单或账单。如果退货与补货衔接,也需要说明补货商品与数量。以帮助双方准确处理退货细节。